Thanks for shopping at Switch Clouthe.
If you are not entirely satisfied with the purchase, we are here to help

1. If Damaged/Wrong product delivered –

  • We will give you a free exchange. 
  • Please reach us within 24 hours after delivery.
  • New product will be shipped after we receive the exchange product (WE DO NOT REFUND).
  • The exchange process takes ( 4-5 ) working days.
  • Pickup and shipment will be done from brand side.
  • Reach us through WhatsApp.
  • Please share valid proof/details for the same.

2. Don’t like the product/size/others

  • We will charge a nominal fee for returns and exchanges 
  • Exchanges are available in sizes and different products also.
  • Charges include reverse pickup cost of Rs 110 and forward shipment Rs 89. If pin code is not under serviceable, the customer is required to ship the products back ( Brand will only charge for Forward Shipment ).
  • Returns are available only in the form of store credit ( WE DO NOT REFUND ).
  • Credit note is valid for 6 months from the issued date on the registered mail id.
  • Once the product reaches us back our team will give you a store credit/ship your new product/s (WE DO NOT REFUND).
  • Exchange process takes ( 10-12 ) days 
  • We reserve the right to not accept a return/exchange if;
  • (1) the product/s are returned after use
  • (2) the products are damaged
  • We only provide return/exchange 1 time 
  • Exchange/Returns can be done within 1 day after delivery.
  • 3 attempts will be there for the delivery from shipment company.
  • If registered mobile number or address is incorrect, the brand will not be responsible for the delay in delivery ( Partial Payment amount is non-refundable, in case delivery failed ) 
  • Extra Rs 200 will be deducted/charged in case of RTO OR RTD and the remaining amount will be given as store credit.
  • Customised orders will not exchanged or returned under any circumstances.

Returns or cancellations

Prepaid Orders:

*Prepaid orders cannot be cancelled.
*However, customers can opt to switch to a different product or change the delivery address if necessary before dispatch only.


COD (Cash on Delivery) Orders:

* Partial COD orders can be canceled prior to dispatch refund is not provided.
* Once the order has been dispatched, cancellation is not possible.

Offmint may, at its discretion and without prior notice, change the products or categories to which this policy would apply and reform the policies .

To start a return, you can contact us at helpcare@switchclouthe.com. Please note that returns will need to be sent to our warehouse address, which will be provided to you once your return/exchange is approved by our side.

you have to self-ship your order and share us tracking id on our email. Once we receive your product, we will process your exchange or return.

NOTE: Returns are not available on SALE items, but you can exchange them.

You can always contact us for any return questions at helpcare@switchclouthe.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Without unboxing video damage products will not be considered for exchange & return.